Privacy Policy

PureView is committed to protecting your privacy.

This privacy policy gives you a clear understanding of how PureView Window Cleaning (PureView) processes and stores personal data.

Key Points

    • We DO NOT sell personal data to third parties
    • You ARE entitled to change your details and change your communication preferences at any time
    • We DO use the personal data you provide us to fulfil contractual agreements, such as scheduling our regular or one off window cleaning services.

A comprehensive overview of the personal data we store, how it is stored and how we comply with legal obligations can be found below. The information below pertains to details gathered via our website, www.pure-view.co.uk, as well as to details provided over the phone or face to face contact.

Information That We Collect & How It Is Used

We collect personal information on you to provide our window cleaning services. This information allows us to fulfil our contractual duties as a professional window cleaning business. By submitting this information to us you consent to our use of the information in accordance with this Privacy Policy. Please note that this privacy policy may change.

The information we collect includes:

    • Personal Name
    • Telephone Number
    • Address (including door number, street name and postcode )
    • Email Address
    • IP Address (please refer to cookie information referenced later in this document)
    • Any additional information you provide when enquiring about our window cleaning services.

We use this information to fulfil our window cleaning duties, maintain communication with regards to your cleaning schedule and to contact you if necessary with regards to our window cleaning services. This information may additionally be retained with regards to meeting any legal and government requirements (i.e. tax returns).

The relevant information, found above, is used by us to provide you with the service you have requested and to communicate with you on any matter relating to the provision of that service in general.

If any of the information that you have provided to us changes, (e.g. your email address, home address, name or contact number) please send us an email entitled "CHANGE OF DETAILS" to info@pure-view.co.uk

Marketing

We do not use any of your details for marketing purposes.

Sales & Statistics

We use aggregate information and statistics to monitor website usage and to improve our services. These statistics will not include information that can be used to identify you as an individual.

If, at any time, you wish to have any of the information we hold on you deleted from our database you may do so by contacting us via phone or through our contact forms. The information will be deleted within 7 days with the exception of any details we are required to retain by law (such as tax returns). However, requesting us to delete your personal data will prevent us from providing you with our services as this information is needed for legitimate business purposes.

Links from Our Website to Others

Our site contains links to and from other websites, including manufacturers, other suppliers and social media channels. These website have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before submitting personal information to any other website.

Website Analytics & Information Gathering

Our website consistently gathers information from users that provide statistical data about our user’s browsers actions and patterns. This allows us to improve our website & service. Please note that our statistics and the third party platforms we use to analyse these statistics do not specify any individual.

We collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects data about you. The cookie is then retrieved each time you visit our site, meaning you do not have to re-enter registration details on each visit and can be used to store contents of a shopping basket & wish list. This cookie file will collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on each page of our site, the route you took to navigate and the means by which you found our site.

You can choose to refuse cookies by changing the settings in your browser. However please note this will disable some of the features of our website.

Unless you have adjusted your browser settings, our system will issue cookies automatically. Most web browsers provide the ability to navigate privately should you prefer this.

Protecting Your Security & Information

We may need to disclose personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements. We may also need to disclose information with other companies for the purposes of fraud protection.

This privacy policy will be updated as necessary. Please take the time when ordered to revisit this page and familiarise yourself with our policies.

The GDPR laws coming into place May 2018 and provide the following rights for individuals, below is how these rights pertain to you as a customer of PureView.

The right to be informed

You have the right to be provided with clear, concise information about how your personal data is used by PureView.

The right of access

You have the right to obtain a copy of your personal information (that we hold) and information about how it is used.

The right to rectification

You have the right to ask us to correct any information that we may hold on you.

The right to erasure

This is also known as ‘the right to be forgotten’ and enables you to request that we may remove any information about you. There are exceptions to this, whereby certain information must be kept for legal purposes.

The right to restrict processing

You have the right to block or suppress further use of your personal information. As opposed to the right to erasure, this means your information is stored but PureView is not permitted to use said information.

The right to data portability

The right to data portability allows PureView to move or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.

The right to object

You have the right to object to certain types of processing, you have an absolute right to stop your data being used for direct marketing.

Rights in relation to automated decision making and profiling.

The GDPR has provisions on automated individual decision-making (making a decision solely by automated means without any human involvement); and profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process. You have the right to voice your concerns and to have the decision reviewed by a member of the PureView Team.

Please note that this privacy policy may change, if there is any segment that is not clear, please contact us and a member of staff will assist. You can contact us via the phone or by any contact form or by emailing info@pure-view.co.uk

Compliant with GDPR Regulations, May 2018